Terms and Conditions - Gardeners Dulwich
Welcome to Gardeners Dulwich. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
1. Scope of Services
Our gardening services include but are not limited to lawn maintenance, planting, pruning, garden design, and general garden upkeep. We reserve the right to modify our service offerings at any time without prior notice.
2. Booking and Scheduling
- Booking: Services can be booked through our online platform or via phone.
- Scheduling: We strive to accommodate your preferred schedule, but availability cannot be guaranteed.
- Confirmation: A booking confirmation will be sent upon scheduling your service.
3. Payment Terms
All services are billed on a per-project or recurring basis, as agreed upon at the time of booking. Payments can be made via credit card, bank transfer, or other accepted methods.
4. Pricing
Prices are subject to change based on the scope of work, materials required, and any additional services requested. A detailed quote will be provided before commencing any work.
5. Invoices and Payment
Invoices are issued upon completion of the service or as per the agreed schedule. Payment is due within 14 days of the invoice date. Late payments may incur additional fees.
6. Cancellation and Refunds
If you need to cancel a scheduled service, please provide at least 48 hours' notice. Cancellations made within 24 hours of the appointment may be subject to a cancellation fee.
7. Refund Policy
Refunds are provided at the discretion of Gardeners Dulwich. Requests for refunds must be made in writing and are subject to review based on the circumstances.
8. Responsibilities
Gardeners Dulwich is responsible for performing services in a professional and timely manner. Clients are responsible for providing access to the property and informing us of any specific requirements or restrictions.
9. Client Obligations
- Ensure that the garden is accessible for our team and equipment.
- Provide clear instructions regarding specific tasks or preferences.
- Maintain open communication to address any concerns or changes.
10. Liability
While we take every precaution to ensure the safety and quality of our services, Gardeners Dulwich is not liable for any pre-existing conditions or unforeseen damages that may occur during the course of our work.
11. Insurance
We maintain appropriate insurance coverage to protect against accidental damage or injury. For detailed information, please contact our office.
12. Force Majeure
Gardeners Dulwich is not liable for delays or failures in performing services due to circumstances beyond our reasonable control, including natural disasters, acts of government, or other unforeseen events.
13. Privacy Policy
We are committed to protecting your privacy. Any personal information collected during the booking and service process is handled in accordance with our privacy policy.
14. Data Protection
All client data is stored securely and is not shared with third parties without explicit consent, except as required by law.
15. Communication
By using our services, you consent to receiving communications related to your bookings, including confirmations, updates, and promotional materials.
16. Changes to Terms and Conditions
Gardeners Dulwich reserves the right to update or modify these terms and conditions at any time. Clients will be notified of significant changes, and continued use of our services constitutes acceptance of the updated terms.
17. Termination
Either party may terminate the service agreement with proper notice. Upon termination, all outstanding payments must be settled promptly.
18. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Gardeners Dulwich operates.
19. Dispute Resolution
In the event of a dispute, both parties agree to seek a resolution through mediation before pursuing legal action.
20. Entire Agreement
These terms and conditions constitute the entire agreement between the client and Gardeners Dulwich, superseding any prior agreements or understandings.
21. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
22. Waiver
Failure to enforce any part of these terms does not constitute a waiver of the right to enforce the same in the future.
23. Acceptance of Terms
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.